Frequently Asked Questions
1. Is it possible to place a single order for multiple siblings/seperate form?
Yes! Click on "Did you get another access code?" under the main menu "Login". This way you will have access to all available photosand can combine the order for easier shipping.
2. I received an access card with an access code - how can I order my photos?
If you have received a access card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album."
3. I received an email with login information - how can I order photos?
After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos, and check the status of your orders.
4. I would like to order photos from older sessions.
Yes! Photos are archived at the end of the calender year for fall sessions and at the end of the school year for spring and grad sessions but can be retrieved if needed. Please contact us from the contact page with your request and allow us some time to respond. Photos pulled from the archives have a different pricing profile and are not eligible for free shipping.
5. Where can I see the status of my order?
The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account."
6. How long will the delivery take?
The delivery time depends on the payment, the products you’ve ordered, and delivery method. The payment must be confirmed before your order can be processed. Orders which include free shipping to homes and schools are processed in bulk 5-10 business days after the order deadline. Delivery time may also vary depending on the type of products ordered.
7. Is the logo (watermark) going to be removed from the image?
Of course! The watermark is only used to protect your work against illegal downloads.
8. What is the quality of prints, posters, etc.?
We are committed to offering only the highest quality. If you are not satisfied with the quality of your photo products, please feel free to get in touch. We are devoted to your satisfaction.
9. Can I crop the images?
Yes. You will find this option within the shopping cart. If you crop the image, an enlargement of the selected area is created. Look for the stars which indicate whether the photo's resolution is sufficient for the enlargement.
